ISO Certification / QSD

ISO CERTIFICATION

To ensure that its quality standards are reflected in its translation processes, the company decided in 2009 to apply for certification as a provider of translation services in accordance with the European Standard DIN EN 15038, now ISO 17100. Both the original audit and all re-audits since have been successful. This certification, held by only a few other companies in Germany, confirms that the holder complies with stringent requirements on its quality assurance processes and demands a high level of qualification from its internal and external employees.

Europe’s quality language services – the quality movement

Since January 2019, Heike Leinhäuser has served as the president of the EUATC (Union of Associations of Translation Companies)

As an international organization the EUATC is a forum for translation companies, enabling them to speak with a united voice and providing them with the opportunity to lobby on issues affecting the translation industry. The EUATC is recognized by the European Commission in Brussels. As a major opinion leader it participates in influencing European policy and decision-making and is consulted by key international institutions. It was the initiator of EN 15038, the European standard for translation services and many of its members worked on the project throughout its three-year development. It is proactive in promoting the translation industry across Europe and is committed to developing Europe-wide good translation practice.

From 2007 until 2022, Heike Leinhäuser served as the president of the QSD, an organization that was established in 1998 as the association “Qualitätssprachendienste Deutschlands (QSD) e.V.” upon the recommendation of the EUATC. In association with the EUATC, the QSD represents the interests and views of the German translation industry and, thus, German translation companies.